Communication and Customer Care - Blue Kangaroo Packoutz
In this episode of In Your Business, host Reeves Kirtner sits down with Jesse Lewis, owner of Blue Kangaroo Packoutz, an industry leader in item restoration and crisis recovery. Specializing in helping homeowners and businesses rebuild after fires, floods, and other unexpected disasters, Blue Kangaroo Packoutz not only restores items to their pre-damaged state but also provides compassionate support during highly stressful times.
We also discuss essential topics for business owners: How can you prepare for unforeseen disasters? What steps can minimize potential damage and disruption? Jesse Lewis shares practical advice on crisis management, customer service excellence under pressure, and the importance of empathy in building lasting client relationships—even when emotions are high.
We also discuss essential topics for business owners: How can you prepare for unforeseen disasters? What steps can minimize potential damage and disruption? Jesse Lewis shares practical advice on crisis management, customer service excellence under pressure, and the importance of empathy in building lasting client relationships—even when emotions are high.
Creators and Guests
Host
Reeves Kirtner
Reeves Kirtner is a proud native of Huntington, West Virginia, where he continues to call home. He serves as the vice president and co-owner of Kindred Communications, a dynamic multimedia company boasting six radio stations, nine signals, and a diverse range of services including digital marketing, event coordination, and print publishing. Reeves enjoys reading both fiction and non-fiction, as well as a deep love for music. He's often found enjoying live shows, especially those involving Oasis, the Grateful Dead and Blink 182. Beyond his professional endeavors, Reeves is blessed to share his journey with his wife, Bethany, and three incredible children. A 2004 graduate of Marshall University, Huntington has shaped Reeves in more ways than he can count. He takes great pride in contributing to his community through his work at Kindred Communications and in his personal life. Reeves volunteers on the boards of the Cabell County Schools Foundation, the Marshall University Alumni Association, the Marshall Quarterback Club, and the West Virginia Broadcasters Association. Guided by the values of family, a deep-seated love for music, and a commitment to forging meaningful connections, Reeves approaches each day with purpose and dedication.
